These terms together with other documents referred to within these terms set out the terms under which MIKIKI sell goods through its website (MIKIKI.co.uk) (‘Terms’).

Please read the Terms carefully and ensure you understand them before ordering any goods from our website. If you do not agree to comply with and be bound by these Terms, you will not be able to order goods through our website. These Terms are in the English language only.


In these Terms, unless the context otherwise requires, the following expressions have the following meanings:

‘Contract’ means a contract for the purchase and sale of goods, as explained in these Terms.

‘Dispatch Confirmation’ means our acceptance and confirmation of your Order.

‘Goods’ means the goods sold by Us through our website.

‘Order’ means your order for goods or services.

‘We/Us/Our’ trading as MIKIKI, 12 Farmers Row, Fulbourn, Cambridge, Cambridgeshire, CB21 5HL (‘MIKIKI’).

 Information About Us

Our website, www.mikiki.co.uk is owned and operated by MIKIKI.

Access to and Use of our website

Access to our website, www.mikiki.co.uk, is free of charge.

It is your responsibility to make any and all arrangements necessary in order to access our website.

Access to our website is provided ‘as is’ and on an ‘as available’ basis. We may alter, suspend or discontinue our website (or any part of it) at any time and without notice. We will not be liable to you in any way if our website (or any part of it) is unavailable at any time and for any period.

Intellectual Property

These Terms, all content included on our website, unless, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is our property. By continuing to use our website you acknowledge that such material is protected by applicable united kingdom and international intellectual property and other laws. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our website without written permission from our authorised representative.

International Customers

Due to customs, legal, regulatory and certain practical restrictions applicable to order placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK.  We reserve the right to define what can and cannot be delivered to which destination. All purchases must be made in pounds sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay. Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee period to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customer are required to check these details before placing an order for internatiaonal delivery. Where applicable, it will be your sole responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.

Goods, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representation of goods available from Us correspond to the actual Goods. Please note, however, the following:

  • Images of Goods are for illustrative purposes only.There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions. Please note this does not exclude our responsibility for mistakes due to negligence on our part and refers only to minor variations of the correct Goods.
  • Images and/ or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary.
  • We neither represent nor warrant that Goods will be available.
  • We make all reasonable efforts to ensure that all prices shown on our site are correct at the time of going online. We reserve the right to change prices and to add, alter or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.
  • All prices are checked by Us when we process yourOrder. In the unlikely event that we have shown incorrect pricing information, please note the following:
  • We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part thereof). We will not proceed with processing your Order until you respond. If We do not receive a response from you within 14 days, we will treat your Order as cancelled and notify you of the same in writing.
  • In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on our website at the time of placing your order.
  • All prices on our website includes VAT where applicable. If the VAT rate changes between your Order being placed and Us taking payment, we reserve the right to adjust the amount of VAT payable.Delivery charges are included in the price of Goods on our website unless stated otherwise. For more information on delivery charges, please see our Delivery  terms. Delivery options and related charges will be presented to you as part of the order process.


Our website will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.

No part of our website constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may at our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by Us sending you a Dispatch Confirmation by email.  Only once We have sent you a Dispatch Confirmation will there be a legally binding Contract between Us and you.

 Dispatch Confirmations shall contain the following information:

– Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

– Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

– Estimated delivery date(s) and time(s);

If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 14 days.


Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process. We accept the following methods of payment on Our Site:




Delivery, Risk and Ownership

All Goods purchased through Our Site will normally be delivered within the times given on the Site during the Order process. During peak periods we have the right to send goods 2 or 3 days earlier to ensure they arrive by the specified date.

If We are unable to deliver the Goods on the delivery date (if, for example, no one is available at your address to receive the Goods) We will follow any delivery instruction you may have given or attempt to leave your goods in a safe place. If this is not possible, our carrier will leave a note advising of where your goods have been returned to, and how to either arrange re-delivery or collect them.

In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our dispatch confirmation (unless otherwise agreed), if We have refused to deliver your Goods.

If you do not wish to cancel under above clauses or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date.  If We fail to meet the new deadline, you may then cancel your Order.

You may cancel all or part of your Order under the clauses above provided that separating the Goods in your Order would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you.  Please note that if any cancelled Goods are delivered to you, you must return them to Us.

Delivery shall be deemed complete once We have delivered the Goods to the address including, where relevant, any alternative address provided in your Order.

The risk in the Goods shall remain with Us until they come into your physical possession.

 Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).

Faulty, Damaged or Incorrect Goods

By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided. If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.

Beginning on the day that you receive the Goods you have a 30 Calendar Day right to reject the Goods and to receive a full refund if they do not conform as stated above.  Alternatively, you may request replacement Goods.  We will bear any associated costs and will carry out the replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a replacement is impossible or otherwise disproportionate, We may instead offer you a full refund.  If you request a replacement during the 30 Calendar Day rejection period, that period will be suspended while We carry out the replacement and will resume on the day that you receive the replacement Goods.  If less than 7 Calendar Days remain out of the original period, it will be extended to 7 Calendar Days.  If, after replacement, the Goods still do not conform (or if We cannot do so as previously described, or have failed to act within a reasonable time or without significant inconvenience to you), you may have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.  If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.

Please note that you will not be eligible to claim under this Clause if We informed you of the issue with the Goods before your purchase of them (and it is because of the same issue that you now wish to return them). Please also note that you may not return Goods to Us under this Clause merely because you have changed your mind.  If you are a consumer in the European Union you have a legal right to a 14 calendar day cooling off period within which you can return Goods for this reason.   

To return Goods to Us for any reason under this Clause, first contact us at support@mikiki.co.uk We will be fully responsible for the costs of returning Goods under this Clause and will reimburse you where appropriate.

 Refunds (whether full or partial, including reductions in price) under this Clause will be issued within 14 Calendar Days of the day on which We agree that you are entitled to the refund.

 Any and all refunds issued under this Clause will include all delivery costs paid by you when the Goods were originally purchased.

For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

Cancelling and Returning Goods if You Change Your Mind (this clause does not apply to business purchasers/uses)

If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your Dispatch Confirmation, i.e. when the Contract between you and Us is formed.

If your order is for the regular delivery of Goods over a defined period, the cooling off period ends 14 calendar days after the day on which you receive the first delivery of Goods. This applies to goods delivered as part of a Subscription Plan.

If you wish to exercise your right to cancel under this Clause, you must inform Us of your decision within the cooling off period. You may do so in any way you wish, using the contact details below. Cancellation by email is effective from the date on which you send Us your message.  Please note that the cooling off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted.  If you would prefer to contact us directly to cancel, please use the following details:

Email: support@mikiki.co.uk

 We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your legal right to cancel under this Clause if you have unsealed the Goods after receiving them.

 Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause.

 You may return Goods to Us by post to MIKIKI HQ, 12 Farmers Row, Fulbourn, Cambridge, CB21 5HL and we recommend that you obtain Proof of Postage. Should you wish to return goods in any other way, the cost of returning Goods to Us should not normally exceed the cost of the Postage and Packaging charge paid for your original order. We recommend that a trackable delivery service is always used. Before returning goods to us, we ask that you contact us at  support@mikiki.co.uk

 Refunds under this Clause will be issued to you within 14 calendar days of the following:

  • The day on which We receive the Goods back; or
  • The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under the above clause); or
  •  If We have not yet provided a Dispatch Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

Standard delivery charges will be reimbursed in full as part of your refund.  We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause.

Refunds under this Clause will be made using the same payment method that you used when ordering the Goods.

Our Liability to Consumers

We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.



Nothing in these Terms seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

 Nothing in these Terms seeks to exclude or limit Your legal rights as a consumer.  For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

Events Outside of Our Control (Force Majeure)

We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

If any event described under this Clause occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms:

-We will inform you as soon as is reasonably possible;

-Our obligations under these Terms (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

-We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;

If the event outside of Our control continues for more than 28 days We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled;

If an event outside of Our control occurs and continues for more than 28 days and you wish to cancel the Contract as a result, you may do so.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 14 days of the date on which the Contract is cancelled.

If the contract is cancelled by you or by Us under this Clause, any relevant Goods that must be returned will be returned at Our expense (with Us reimbursing you where appropriate).

Communication and Contact Details

If you wish to contact us with general questions or complaints, you may contact us by email at support@mikiki.co.uk

 Complaints and Feedback

 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

If you wish to complain about any aspect of your dealings with Us, please contact us by email, addressed to  support@mikiki.co.uk

How We Use Your Personal Information (Data Protection)

All personal information that We may collect (including, but not limited to, your name, address, email address, recipient details and telephone number) will be collected, used and held in accordance with the provisions of applicable data protection legislation and in accordance with our Privacy Notice and Privacy Statement.

Use of Our Site

 You may not use Our Site for any of the following purposes:

-disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material or otherwise breaching any laws;

-transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice;

-interfering with any other person’s use or enjoyment of Our Site; or

-making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right without the proper permission

 You will be responsible for Our losses and costs resulting from your breach of clause.

 You may link to Our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

 Our Site must not be framed on any other website.

Our Site provides links to other websites for your information. If you use these links, you will be redirected away from our website. We therefore do not endorse or make any representations about third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked via Our Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them.

 When you use Our Site, you’ll see that We offer you recommendations, showing Goods we think you might like. These are based on your past purchases, top sellers, ratings and recently-viewed Goods. We determine your interests and suggest new Goods you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant Goods.

Other Important Terms 

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and the suspension or cancellation of your registration and your right to use Our Site shall not affect either party’s statutory rights or liabilities.

The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms. 

 If any of the provisions of these Terms are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that those provision(s) shall be deemed severed from the remainder of these Terms.  The remainder of these Terms shall be valid and enforceable.

No failure or delay by Us in exercising any of Our rights under these Terms means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms means that We will waive any subsequent breach of the same or any other provision.

 We may revise these Terms from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them. If you do opt to cancel, you must return any affected Goods you have already received and we will arrange for a full refund (including delivery charges) which will be paid within 14 days of your cancellation.

Nothing said by any sales person on Our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Goods offered for sale by Us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Law and Jurisdiction

These Terms, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

Any disputes concerning these Terms, the relationship between you and Us, the Goods or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.



MIKIKI boxes will contain three pieces of underwear and will be sent to you every three months for the length of the subscription period you have subscribed to. For further details on the Subscription types please see the ‘How it works’ section on MIKIKI.co.uk.

 MIKIKI boxes are packed and labelled in the UK.

Terms specific to Seduce me, Surprise me and Spoil me Subscriptions:

Seduce me, Surprise me and Spoil me Subscriptions do not automatically recur after the chosen monthly Subscription has been fulfilled as set out on our Site. For that reason, your Subscription shall be charged as a one-off cost as described on our Site and the full amount will be taken up front before you receive any boxes of MIKIKI underwear.

Terms specific to Satisfied Subscriptions:

Satisfied Subscriptions automatically recur after the first 12 months of your subscription unless you tell us otherwise in accordance with the cancellation section of these terms. For this reason, your first 12 months shall be charged as a one-off cost as described on our Site and the full amount will be taken up front before you receive any boxes of MIKIKI underwear. After 12 months from the date of placing your order, ANNUAL SATISFIED SUBSCRIPTION FEES WILL BE AUTOMATICALLY CHARGED TO YOUR CREDIT CARD unless you choose to unsubscribe from the subscription via the Manage Your Subscriptions section (in accordance with the Subscription Modification or Cancellation section below) on MIKIKI.co.uk.  We will charge your credit card as described below:

We will automatically renew your Subscription on your Subscription Anniversary Date, provided however that if your Subscription Anniversary Date is on the 29th of the month or later, your Subscription Anniversary Date will be treated as the 28th of the month. Thereafter, we will automatically renew your Subscription on your Subscription Anniversary Date each year and, as authorized by you when you consent to enroll in our Subscription program during the purchase process, we will charge your credit card with the applicable Subscription fee and any shipping and handling costs and sales or similar taxes that may be imposed on your Subscription fee payments.

Subscription Modification Or Cancellation

You may modify or cancel your Subscription at any time by logging onto your account within the Manage your Subscription section of MIKIKI.co.uk. To modify or cancel, please log into your account on our Site and edit your Subscription by clicking ‘skip’, ‘unsubscribe’ or other similar options that may be offered. All such requests must be received by the first (1st) day of the month and shall take effect the following month.

For all Subscriptions You may choose to opt out of auto renewal at any time. If you cancel your multiple month subscription other than as a result of a material breach by MIKIKI of these Terms, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. The above cancellation rights do not affect your right to cancel under the statutory cooling-off period outlined below.

You may cancel your first order and receive a refund at any time before your order is delivered and up to fourteen days afterwards, beginning on the day after you receive the products. In this case, you will receive a full refund of the price paid for the products in accordance with our Return terms. Each box subscription is for these purposes a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You can of course cancel your subscription at any time, but it is only if you do it within this initial fourteen day period after your initial subscription that you will be entitled to a refund (as required by UK legislation known as the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

You must return the products to MIKIKI within 14 days of notifying us of the cancellation in the same condition in which you receive them and at your own cost and risk. MIKIKI has a right to deduct from your refund amount any reduction in value of the products caused by your handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products. MIKIKI’s refunds policy is: if you cancel an order within the fourteen-day cancellation period (see above), MIKIKI will refund you as soon as possible and, in any case, within fourteen days of the day of our receipt of the returned products.

MIKIKI will refund the price of the products in full excluding the cost of delivery. MIKIKI will refund the purchase price using the same method originally used by you to pay for your purchase.

If you have any problems, please Contact Us.


MIKIKI accepts credit card payments only and you agree to pay all fees charged to your account based on charges and billing terms in effect as shown on the payment page on our Site. We reserve the right, at our absolute discretion, to raise our prices at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription free of charge.

You are also responsible for paying any sales and use taxes and shipping and handling fees that may apply to your purchase and you authorise MIKIKI or the third party payment processing service provider that we engage to charge your credit card for any such taxes and fees. All payment shall be made by credit card in advance prior to shipping any products. If your credit card cannot be charged for any reason, MIKIKI reserves the right to either suspend or terminate your purchase. All sales and payments will be in UK pound sterling.

Payment for the MIKIKI boxes and further boxes are by credit/debit card. Your card details will need to be registered with us. Your card details may be held in accordance with PCI compliance. We do not have access to the individual card number for fraud-prevention reasons. Your card and other details will be held until you advise us that you wish to have them removed from our database.


You will receive your first MIKIKI box in accordance with our Delivery terms and thereafter you will receive your next boxes on the 5th of the relevant month. The cost of Your Subscription selection includes full standard postage, however, if you wish to upgrade from standard postage services you may be charged additional costs.

Gift Vouchers / Voucher Codes Terms

For the purposes of these terms and conditions ‘Gift Vouchers/ Voucher Codes’ refers to electronic eGift Vouchers/ eVoucher Codes unless otherwise stated.

Gift Vouchers/ Voucher Codes are not a cheque guarantee, credit, debit or charge card and cannot be exchanged for cash, returned or refunded, except in accordance with your legal rights.

A Gift Voucher / Voucher Code is intended for your personal use and, as such, you are not entitled to sell, distribute or otherwise make any commercial use of your Gift Voucher / Voucher Code (unless stated otherwise). For the avoidance of doubt, this shall not prevent you from giving a Gift Voucher / Voucher Code as a gift, provided that such gifting is not part of or connected to any commercial activity, unless otherwise agreed in writing with MIKIKI.

Gift Vouchers / Voucher Codes are accepted online as a method of payment.

To use your Gift Vouchers / Voucher Codes at MIKIKI.co.uk simply enter the voucher number on the Subscription/ checkout page to redeem the credit towards your purchase. The value on the Gift Voucher/ Voucher Code will expire if not used.

 We reserve the right to amend these Terms in relation to our products and the purchase of them, where we consider it reasonable and necessary to do so. The Terms do not affect your statutory rights.

By purchasing Gift Vouchers on the Site, you certify and represent to MIKIKI that the activities in connection with which the Gift Vouchers will be used will comply with these Terms and all applicable laws, rules, and regulations, and that the Gift Vouchers will not be used in any manner that is misleading, deceptive, unfair, or otherwise harmful to consumers or MIKIKI, including its investors, officers, employees, agents, servants, assignees, subsidiaries, or any other MIKIKI-related entity. An account is required in order to purchase a Gift Voucher. If the Gift Voucher is purchased for an individual other than you, the recipient of the Gift Voucher shall be notified via email at the email address you provide during the purchase. In the event the recipient does not have an account at the time of receiving the email, they will be prompted to create an account in order to redeem the Gift Voucher. An account is required in order to redeem a Gift Voucher.

The amount of the Gift Voucher you purchase shall be charged to you according to your selected payment option when you confirm the purchase of the Gift Voucher. If the purchase of a Gift Voucher is part of a promotional campaign wherein purchase of a Gift Voucher at a predetermined amount is awarded with additional Site credits, these credits shall only be available for use after the total amount of Gift Vouchers has been exhausted. In all circumstances credits shall be used only after the exhaustion of Gift Vouchers. Personal information that you provide in connection with the purchase or redemption of Gift Vouchers will be governed by the MIKIKI Privacy Statement and Privacy Notice. Gift Vouchers may only be redeemed toward the purchase of eligible products on the Site. Redemption of Gift Vouchers on the Site is subject to change in MIKIKIs’ sole discretion. Purchases are deducted from the Gift Voucher balance. Any unused balance will be placed in the recipient’s MIKIKI account when redeemed. If an order exceeds the amount of the Gift Voucher, the balance must be paid with a credit card or other payment method accepted by MIKIKI. You may be able to obtain your gift voucher balance by contacting MIKIKI customer service at support@mikiki.co.uk. The Gift Voucher balance relayed to you by a MIKIKI customer service agent is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase online, but there may be occasions when the updated balance is delayed for a period of time. Gift Vouchers never expire AND THERE IS NO DORMANCY FEE.

Gift Vouchers cannot be used to purchase other Gift Vouchers. To the fullest extent of the law, Gift Vouchers cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. Unused Gift Voucher balances in an account may not be transferred. Unless otherwise required by law, Gift Vouchers are not returnable or refundable for cash. If applicable law permits the card-holder cash-out a Gift Vouchers, such request may be made to support@mikiki.co.uk. To the fullest extent of the law, Gift Vouchers may not be sold or bartered to third parties. Gift Vouchers may be used as personal or business gifts, but may not be used in connection with any marketing, advertising, or other promotional activities (including without limitation via Sites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts) unless you obtain MIKIKI’s prior written approval. Use of MIKIKIs’ name, logo, trade dress (including any image/likeness of the Gift Vouchers) or trademarks (or those of any of its subsidiaries or affiliates) in connection with the purchase or use of MIKIKI’s Gift Vouchers is strictly prohibited. Furthermore, the use of MIKIKI Gift Vouchers in any manner that states or implies that any person, Site, business, product, or service is endorsed or sponsored by, or otherwise affiliated with, MIKIKI, or any of its subsidiaries or affiliates is prohibited.

If your Gift Voucher is lost or stolen, immediately contact customer service at support@mikiki.co.uk. Your Gift Voucher will be cancelled and after an internal investigation, we will issue a new Gift Voucher with the remaining balance, if any. Lost or stolen Gift Vouchers cannot be replaced without the original confirmation email sent to the email account provided to MIKIKI. MIKIKI shall have no liability to you for: lost or stolen Gift Vouchers; or use of any Gift Vouchers by third parties through your account that is not attributable to the negligence or misconduct of MIKIKI. You are responsible for keeping the username and password for your account safe and for any activity conducted under your account that is not attributable to the negligence or misconduct of MIKIKI. Notwithstanding the above, the risk of loss and title for Gift Vouchers pass to the purchaser upon our electronic transmission to the purchaser, recipient, or delivery to the carrier, whichever is first and/or applicable. The Gift Vouchers never expire, nor is there a dormancy fee, but we are not responsible if a Gift Voucher is lost, stolen, destroyed, or used without your permission for reasons not attributable to the negligence or intentional or reckless misconduct of MIKIKI.  

Last updated 24 September 2018